Support

Shipping

Processing windows, delivery expectations, and tracking support for Velumara skincare orders.

Velumara support and order care scene

Details

Shipping details

Shipping details explain processing time, tracking emails, delivery regions, and how to contact us if a package is delayed or damaged.

Products covered

These pages apply to Velumara skincare products, including Soft Veil Daily Skin Tint, Radiance Cleansing Balm, PDRN Peptide Glow Serum, Glass Veil Overnight Wrapping Mask, and the Day-to-Night Ritual Set.

Business operator

Velumara is operated by 中莱(海南)进出口有限公司.

Need help?

Use the contact page for order-specific questions, product-use questions, shipping, returns, or customer care.

Next steps

What happens next.

These steps help you know what to expect.

  1. 01Order placed and confirmation email sent.
  2. 02Your Velumara products are prepared for shipment.
  3. 03Tracking is sent when the parcel leaves fulfillment.