Support
Returns
Return eligibility, unopened product handling, refund timing, and customer care support.
Details
Return details
This policy explains return eligibility, damaged or incorrect shipment support, refund timing, and how to contact customer care.
Products covered
These pages apply to Velumara skincare products, including Soft Veil Daily Skin Tint, Radiance Cleansing Balm, PDRN Peptide Glow Serum, Glass Veil Overnight Wrapping Mask, and the Day-to-Night Ritual Set.
Business operator
Velumara is operated by 中莱（海南）进出口有限公司.
Need help?
Use the contact page for order-specific questions, product-use questions, shipping, returns, or customer care.