Support

Returns

Return eligibility, unopened product handling, refund timing, and customer care handoff.

Details

Return details

Final policy should define unopened product eligibility, damaged or incorrect shipment handling, refund timing, original shipping treatment, and the customer support process.

Current launch context

Velumara's first shopping path centers on the Glass Veil Night Ritual Set, the overnight wrapping mask, PDRN peptide serum, and milky toner pads.

Need help?

Use the contact page for order-specific questions, product-use questions, or customer care handoff.

Operating rhythm

What happens next.

Keep the shopper oriented with a simple three-step support flow.

  1. 01Customer contacts support with order details.
  2. 02Velumara confirms eligibility and next step.
  3. 03Refund or replacement path is completed.